Last updated: May 24, 2023

Terms of Service

You shall not upload, distribute, or otherwise publish through this website (https://erisdejarnett.com and any subdomains or parked domains; hereafter the “Website”) any content, information, or other material that a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; b) is libelous, threatening, defamatory, discriminatory, or could give rise to any civil or criminal liability under the laws of the United States of America or the laws of any other jurisdiction that may apply; or c) violates or infringes upon the copyrights, trademarks, patents, service marks, trade secrets, or other proprietary rights of any person. We may give you an account identification and password to enable you to access and use certain portions of this site. Each time you use a password or identification, you are deemed to be authorized to access and use the site in a manner consistent with the terms and conditions of this agreement, and we have no obligation to investigate the source of any such access or use of the site.

By accepting these Terms of Use through your use of the Website, you certify that you are 13 years of age or older. If you are under 13, please use this site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, we hereby grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Website by displaying it on your internet browser only for the purpose of shopping or education and not for any other purpose.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of the Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the Contents or information provided on the site or make any use of the site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, sell, lease, transmit, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Website or any portion of it unless expressly permitted by our company in writing.

You further agree not to add Eris DeJarnett’s personal information available through the Website, including identity information, to any third-party database of marginalized or living composers without first securing explicit, informed consent from Eris. Failure to abide by this may result in a lifetime revocation of performance rights to Eris’ work.

Updating These Terms

A current copy of these Terms and Conditions, including the Terms of Service and Refunds, Exchanges, and Returns Policy are available on the Website at https://erisdejarnett.com/terms_and_conditions/. Updates to the Terms and Conditions will be shared via the Website’s homepage (https://erisdejarnett.com) and/or blog (https://erisdejarnett.com/blog) within one (1) week of the updated Terms being posted. Site visitors may at any time opt out by discontinuing their use of the Website; users who wish to have their data deleted may contact help@erisdejarnett.com pursuant to the process outlined in “How We Use Your Data” below.

Password Security

You will be solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you.

How We Use Your Data

When you make a purchase or download a free work on the Website, your transaction is processed and your order information stored through WooCommerce. Your email address and name are also added to our mailing list (currently serviced through Mailchimp) and tagged internally as a customer. You may update your preferences to receive more emails, including quarterly updates from Eris, by using the form located in the sidebar or footer of the Website. If you opt out of these emails, you will not receive them, but your data will be retained for our records—and so we can contact you if need be with additional information about your purchase. To have your information removed from our systems as completely as is possible, please contact help@erisdejarnett.com for assistance. Please note that if you make further purchases after removing your data, your new inputs will be entered into our dataset.

We do not and will not under any circumstances sell your personal information or knowingly share it without your consent. If we or any of our third-party platforms (like our web host or mailing platform) are subject to a data leak, we will inform all users within thirty (30) days of our learning of the breach by issuing an announcement on the homepage (https://erisdejarnett.com) or blog section (https://erisdejarnett.com/blog) of the Website. In the event the Website’s functionality is impacted during this window, we will email all users we currently have email addresses for.

Refunds, Exchanges, and Returns Policy

Exchanges

We offer a 30-day exchange policy on hard-copy performance materials only. (We rarely, if ever, produce these anymore.) If you bought a digital product from us (PDF, sound file(s), .zip of score and performance materials, etc.), we do not offer returns, exchanges, or refunds, only replacements (also within 30 days) if the product is defective or damaged. If you are unsure a score is what you’re looking for, please use our Contact page to get in touch with us and ask before you buy! Perusal scores are provided whenever possible. Look for those on individual items’ pages.

On rare occasion, we may offer an exchange (for hard copies) or replacement (for digital products) after the 30-day period has expired; however, in the vast majority of cases, any exchange requests after that time will be denied.

No refunds or exchanges are available on commissioned/consortium works unless explicitly outlined in the commissioning/consortium membership/consortium leadership contract you signed.

Exchanging Hard Copy Performance Materials

To be eligible for an exchange, your hard-copy item must be unused and in the same condition that you received it. All exchanges require proof of purchase. When you are exchanging for another item, you will be charged or refunded for any differences in purchase price, less tax and shipping as is applicable. (For specifics regarding on-sale items, see “Sale Items” below.)

First, use the form at the bottom of this page to request an exchange; include the name of the piece and the reason for your exchange request in your submission. Once we receive your message, we will make an initial determination of whether or not you are eligible for an exchange based on the information provided. If you are approved, you will send your performance materials back to us. We will provide a prepaid shipping label if you’re willing and able to use USPS Priority Mail flat-rate envelopes (available for free at most USPS locations or by direct delivery through the USPS website). If you need or prefer to use a different service, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and will not be reimbursed.

Once you receive your initial approval, you have 30 days to put your materials in the mail. Items postmarked after that 30-day window will be denied an exchange (and we will send you digital replacements via email). If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive your item, we will not issue an exchange.

Note: USPS taking longer than expected to deliver your package will not be counted against you. As long as the postmark is within the 30-day window, your exchange will not be deemed ineligible based on timing.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We also reserve the right to deny an exchange at this time if the product is severely damaged or missing score/parts not specified in your initial communication to us. If you are approved, then your exchange will be processed, and the replacement performance materials of your choice will be dispatched to you via USPS. Typically these will ship in 5-10 business days; if additional delays are expected, we will let you know. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

In the event an exchange is denied after materials have been returned, digital copies of the received materials will be sent to your email. If you would like us to return the hard copies, we will charge you the cost of shipping (USPS Priority Mail flat-rate or USPS Media Mail with tracking, depending on your preference) and return your materials. You agree we are not liable for loss or damage that occurs during the shipping process.

Sale Items

Items on sale can be exchanged pursuant to the above policies; however, if the item you are exchanging for is more expensive than the price you paid for the materials you bought, you will be charged the difference in price between the two items. (For example, if you exchange a score that was $35 on sale for a score that was $45 on sale at the time of purchase, you will be charged $10. If you exchange a score that was $35 on sale for a score that did not go on sale at that time and retails for $50, you will be charged $15.)

Replacement materials

We only replace materials if they are defective or damaged. For digital copies, this applies to files that are corrupted on receipt of delivery. For hard-copy materials, this includes shipping damage. You must notify us within 90 days of receiving your materials to receive a replacement. If you need to exchange it for the same item, fill out the form below and check “Replacement”. We may request proof of damage or file corruption upon receiving your request.

Gifts

If the item was marked as a gift when purchased and shipped directly to you and you are approved for an exchange, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need Help?

Contact us at help@erisdejarnett.com for questions related to refunds, exchanges, replacements, and returns. To make a request, fill out the form below.